Contact
Write to [email protected] for anything to do with this site: a bonus that no longer matches what we published, a withdrawal window that has slipped, a licence detail we have wrong, or a brand you think belongs in the ranking.
Messages are read by the editorial desk and answered within two business days, in English. Naming the casino, the date and the amount involved lets us reproduce what you saw far faster, and a screenshot of the cashier screen or the bonus terms is more useful than any description.
Reader reports drive a large share of our re-tests. If two players tell us the same brand has slowed down, we fund a fresh account and time the payout again before touching the table.
We are a comparison site, not an operator. We cannot access your casino account, release a pending withdrawal, or give legal or financial advice. Where a licensing regulator runs its own complaints channel, we can tell you which form applies.